MicroWavy® takes great pride in supplying quality products. If your product/s is found to be faulty as a result of a manufacturing defect, please contact us within 14 days of the date of sale by sending an email to firstname.lastname@example.org. We will then work with you to rectify the situation. MicroWavy® reserves the right to assess the condition of the returned goods prior to offering a repair or replacement. A repair or replacement may be refused if the fault is considered to be normal wear and tear rather than of a manufacturing origin. If the fault is deemed to be of a manufacturing origin, the product will be repaired or replaced and returned to you as soon as possible. Postage and handling charges associated with the product beings sent back to the purchaser will be covered by MicroWavy®.